​​​​Terms and Conditions

Caravan Hire Terms & Conditions
  1. FAMILY HIRE ONLY, No all male or female same age parties.
  2. "Graham and Len at Cala Gran " reserve the right to terminate your accommodation if, in their opinion, any person behaves in a way prejudicial to the well-being of others. No refund of any monies will be offered should this happen.
  3. The total number of persons staying in the caravan shall in no circumstances exceed the capacity of the holiday home, only persons named on the booking form will be permitted to stay. Please note a baby is counted as 1 person.
  4. Any breakages or damage to either the contents or structure of the caravan must be reported to Graham and Len via text, Whatsapp or our facebook page http://facebook.com/grahamandlenatcalagran and may be chargeable, allowances are made for accidents.
  5. Although cleaners are employed it is the responsibility of the hirer to maintain the caravan and its contents to a reasonable standard during their stay, should the hirer fail to do this and the caravan is left unable to be re-let, we are entitled to recover reasonable repair expenses and any loss of rent.
  6. No bedding, upholstery or mattresses are to be taken or left outside of the caravan under any circumstances.
  8. By confirming a booking you are responsible for your party and their conduct and agree to abide by the site rules.
  9. All deposit and balance payments are non-refundable. Should you cancel after you have paid your balance, we will only offer a refund if we are able to re-let your caravan for your reserved dates. In all cases your deposit is non-refundable. You are advised to take out your own insurance to cover this.
  10. To cancel a booking we do require written confirmation signed by the lead member of the holiday party, unfortunately we are unable to accept cancellations via email or telephone.
  11. A non-returnable deposit of £50 is payable, in leaving a deposit you agree to pay your outstanding balance in full 6 weeks prior to your holiday date. Should you fail to pay this we will re-let your reserved dates without any notification.
  12. "Graham and Len at Cala Gran" do not accept any responsibility or liability for any injury, damage or loss caused to any person/persons or property belonging to the hirer or any third party during their stay.
  13. The hirer is responsible for taking out their own private insurance to cover their own personal items/contents during their stay.
  14. Any complaints regarding the accommodation or any shortage or defects must be reported within 24 hours of arrival otherwise we will be unable to investigate the matter properly.
  15. Whilst every effort is taken to ensure the accuracy of the description of the caravan and that the information given in the brochure is correct at the time of going to press. We are free to change your accommodation at any time although any replacement will be of equal standard.
  16. We can not accept liability for problems outside of our reasonable control such as breakdowns of domestic appliances, plumbing etc, although every effort will be made to rectify problems as soon as possible.
  17. The hirer may check in no earlier than 10:00 am on the day of arrival. You must vacate and return your keys by 12:30 pm on the day of departure. If these times are not adhered to an extra days rent may be charged. Unless express permission has been granted by "Graham and Len at Cala Gran"
  18. The costs of hiring our caravan DOES NOT INCLUDE HAVEN FUN PASSES. Fun Passes can be purchased directly from Cala Gran reception
  19. ViSOR. We do not accept bookings from or allow anyone on our holiday parks who is listed on the Violent and Sex Offenders Register(or any register which supersedes this). By Making a booking, you are confirming that no one in your party is on this register.

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Company Reg No. 1091655

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